Shipping Window Promise
*Business days are Monday - Friday and exclude holidays and any planned warehouse closures.
Orders $1000.00 and under
Orders for in stock product often ship within 3 business days but we promise to ship the order by the 5th business day.
Orders over $1000.00 and up to $5000.00 (excluding program and distributor orders)
Orders for in stock product often ship within 6 business days but we promise to ship the order by the 10th business day.
Siskiyou stands by our promises and if for any reason we are unable to meet these windows we will credit you 50% of your shipping costs to be used toward your next order!
During the busy 4th Quarter we may experience longer ship times. We will always strive to meet our promised windows but please be prepared for an extra 1-2 business days for order processing during this busy season.
Any changes to the order must be submitted within 24 hours of placing the order. Additions to the order after the first 24 hours will require a new order to be created and will be subject to our order minimums.
Orders or items cancelled after 48 hours of placing the order can be subject to a 10% restocking fee.
Siskiyou charges freight at the time of shipment so it will not show on your initial online order. The customer is responsible for any additional delivery charges incurred at time of delivery. When the courier notifies Siskiyou of these additional charges, Siskiyou will bill the customer via a second invoice to cover these additional charges. Additional charges can include but are not limited to: lift gate charges, dock closure charges, freight delivered to a residential address. Please make sure adequate arrangements are made to receive your order at the time of initial order placement. If you require any of the modifications mentioned above, or have special delivery requirements, please contact your Siskiyou Representative to help us ensure successful delivery and reduce potential of additional delivery charges that could occur.