Siskiyou Gifts stands behind the quality of our product line and will happily accept returns for any manufacturer defect within the times designated below (some exceptions may apply and special situations are considered). To return products all you need to do is contact our customer service department, 800-866-7475, and request a RMA number. Please note returns cannot be processed without an RMA number.
- Manufacture defect = This is when an item has visible defects or is damaged upon receipt to your receiving departments. Most of our products are packaged in clear containers so that you can see any defects or damage to the product before the items are placed for retail sale at your locations.
- All returns must be packaged so that no additional damage will occur on the return to our warehouse
- All items must be in the original packaging
- We have a 90 day manufacture defect return policy for automotive items only
- All other items that we have a
30 day manufacture defect return policy with the exception of buckles which is 6 months.
Any changes to the order must be submitted within 24 hours of placing the order. Additions to the order after the first 24 hours will require a new order to be created and will be subject to our order minimums.
Orders or items cancelled after 48 hours of placing the order can be subject to a 10% restocking fee.