Siskiyou|Site

FAQ

Frequently Asked Questions

 

How do I buy your products?

 

Siskiyou Gifts is strictly a wholesale company and does not sell to the general public. If your company is interested in purchasing our products please go to our new accounts page. You can request to view pricing on the site, order print catalogs and submit new account applications.

 

What is your return policy?

 

Siskiyou Gifts stands behind the quality of our product line and will happily accept returns for any manufacturer defect within the times designated below (some exceptions may apply and special situations are considered). To return products all you need to do is contact our customer service department, 800-866-7475, and request a RMA number.  Please note returns cannot be processed without an RMA number.

 

·         Manufacture defect = This is when an item has visible defects or is damaged upon receipt to your receiving departments. Most of our products are packaged in clear containers so that you can see any defects or damage to the product before the items are placed for retail sale at your locations. 

·         All returns must be packaged so that no additional damage will occur on the return to our warehouse

·         All items must be in the original packaging

·         We have a 90 day manufacture defect return policy for automotive items only 

·         All other items that we have a

 30 day manufacture defect return policy with the exception of buckles which is 6 months.

What is your minimum order?

 

We require that all wholesale orders be a minimum of $200.00. Drop ship orders have no minimum but are subject to a handling fee. You must have a drop ship account to place an order under $200.00.

 

How quickly will my order ship?

 

Siskiyou Gifts processes orders in the order that they are received. Typically, we ship within 3 to 7 business days depending on the level of orders coming in. Please note that expedited shipping does not affect the handling time.

 

What are you payment options?

 

We accept Visa, MasterCard, Net Terms (pending credit approval) and COD.

 

How do I find out if an item is in stock?

 

Please call or email customer service for inventory level questions.

 

Important Drop Ship Shipping Method Update:

 

Siskiyou Shipping: Siskiyou Gifts defaults all drop ship orders to Fed Ex Ground unless otherwise indicated on the order. We do this because Fed Ex ground provides the most cost effective shipping that includes tracking and guaranteed delivery. We choose this option to protect your shipment.

 

Postal Shipment: Postal shipments are not guaranteed for time and or delivery. Siskiyou strongly suggests that you do not use USPS for drop ship orders because of this issue. If you choose to use USPS for your drop ship orders you will be assuming order liability. Siskiyou Gifts will not refund orders shipped USPS based on unverifiable non-delivery. Order replacements will be charged the full amount of the product and additional shipping costs.