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Frequently Asked Questions
How do I buy your products?
Siskiyou Gifts is strictly a wholesale company and does not sell to the general public. If your company is interested in purchasing our products please go to our new accounts page. You can request to view pricing on the site, order print catalogs and submit new account applications.
What is your return policy?
Siskiyou Gifts stands behind the quality of our product line and will happily accept returns for any manufacturer defect within 90 days of the purchase of the product (some exceptions may apply and special situations are considered). To return products all you need to do is contact our customer service department, 800-866-7475, and request a RMA number. Please note returns cannot be processed without an RMA number.
Siskiyou cannot accept returns based on buyer’s remorse. We cannot take back product because it did not resell as you expected. We accept returns for manufacturer defects only.
What is your minimum order?
We require that all wholesale orders be a minimum of $200.00. Drop ship orders have no minimum but are subject to a handling fee. You must have a drop ship account to place an order under $200.00.
How quickly will my order ship?
Siskiyou Gifts processes orders in the order that they are received. Typically, we ship within 1 to 5 business days depending on the level of orders coming in. Please note that expedited shipping does affect the handling time.
What are you payment options?
We accept Visa, MasterCard, Net Terms (pending credit approval) and COD.
How do I find out if an item is in stock?
Please call or email customer service for inventory level questions.
Important Drop Ship Shipping Method Update:
Siskiyou Shipping: Siskiyou Gifts defaults all drop ship orders to UPS Ground unless otherwise indicated on the order. We do this because UPS ground provides the most cost effective shipping that includes tracking and guaranteed delivery. We choose this option to protect your shipment.
Postal Shipment: Postal shipments are not guaranteed for time and or delivery. Siskiyou strongly suggests that you do not use USPS for drop ship orders because of this issue. If you choose to use USPS for your drop ship orders you will be assuming order liability. Siskiyou Gifts will not refund orders shipped USPS based on unverifiable non-delivery. Order replacements will be charged the full amount of the product and additional shipping costs.
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